Subscription Billing for Customer Centric Enterprises

Customer satisfaction is achieved when your customer service is impeccable,
hands-on, and addressed issues promptly. For the customer centric companies such
as the subscription-based business system, you require various active tools for
addressing customer queries timely and giving your customer transparency and
control in their subscriptions.
As customers are now the center of SaaS businesses, they drive sales, engagement,
make repeated purchases, and allow your recurring revenue to grow steadily; you
have to look towards enhancing their customer experience constantly. So why is
your customer experience central to their purchase behavior? Well, since
subscription-based businesses rely on repeated and recurring renewals from
customers, their focus should also be on adding value to their customer’s
experience with their brand constantly. ChargeMonk understands the requirements
for an effective subscription management software that keeps your customer to the
center of your business system. This is why our Self Service Subscription
Management Portal has proven effective for users to improve their customers’
satisfaction.


Must-haves of your Self Service Subscription Management Portal


When you are using Self Service Subscription Management Portal, it will allow
your customers to see their subscription history, purchases, subscription plans, and
upgrade or downgrade their subscription plans. From their Self Service
Subscription Management Portal, your customers can also view knowledge bases
to find answers to their queries. This gives your Self Service Subscription
Management Portal, an added advantage of functioning as a customer service
portal as well. Essentially your customer service teams will benefit from Self
Service Subscription Management Portal as it allows their customers to help
themselves.

Moreover, Self Service Subscription Management Portal also displays customer
information that your customers can edit any time. This will help your customer
relationship management and, you will not have to send repeated reminders to your
customers to update their payment or shipping information. Customer churn is
difficult to manage, but with ChargeMonk’s Subscription Management Portal, you
will experience visible differences in your recurring revenue on a monthly or
yearly basis. This does not necessarily mean that your customers’ are canceling
their subscription due to the unavailability of Self Service Subscription
Management Portal but giving your customers visibility in their subscriptions,
adding a knowledge base for their queries and control over their subscription plans
will give them a better experience than your competitors.

Needs of a Self Service Subscription Portal

The goal and incentive behind designing our CRM and subscription management
software were to help companies streamline and centralize their ERP, customer
management, and subscription management processes. We have achieved this by
offering tools like Self Service Subscription Management Portal, allowing our
users to provide better customer experience to their audience. Aside from being
able to view subscription, history and making changes in their information, your
customer service, or CRM team will also be sent email notifications whenever your
customers make any changes.

Simplify Customer Service

Rather than answering queries about how to make minor changes in your
customer’s payment information or requesting any changes, they will be able to
make these changes themselves. Now your customer support agents will not have
to address these minor queries themselves and you will experience major ticket
deflection. Having fewer tickets than before will indicate that your customers are
now more knowledgeable than ever. Giving your customers a Self Service
Subscription Management Portal will allow improving your customer satisfaction
but the quality of your customer service as well. By simplifying your customer
service, the productivity of your customer service agents will improve visibly.
You can also add community forums for the integration of user-generated answers or
linking answers to your knowledge base.

Enhance your Knowledge Base

Speaking of the knowledge base, Self Service Subscription Management also
allows you to add a knowledge base that you can add to your official website or
use integrations like Zendesk or Freshdesk. With the help of these integrations,
your customers can access frequently asked questions, solution articles, and more
announcements about product features or new offers. Your knowledge base,
although not mandatory, can be a part of your Self Service Subscription
Management as well. The purpose of adding a knowledge base will improve your
customers’ information about your products. When your knowledge base is
extensive, your Self Service Subscription Management will allow your customers
to solve queries themselves and enhance their experience. This feature will also
improve how your customer service agents’ performance as well. Overall, when
you are using Self Service Subscription Management and using our customer self-
service portal, both your customers and you will harmoniously work together for
value-added experience and long-lasting relationships.

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